NYC Health + Hospitals’ NYC Care program announced the release of a new video series on Wednesday, April 10, focused on the NYC Care card which explains how to take advantage of NYC Care healthcare membership benefits.

 

The videos feature Jonathan Jiménez MD, MPH, executive director of NYC Care from NYC Health + Hospitals, alongside colorful animations, while a voiceover highlights the different components of the membership card. According to NYC Health + Hospitals officials, with the card, NYC Care members will know when to renew their membership, who is their primary care provider, and the fees they can expect to pay for services.

 

By de-mystifying the process of using the NYC Care card, NYC Health + Hospitals officials hope the videos will encourage both NYC Care-eligible New Yorkers and existing members alike to utilize the benefits, starting with primary care. They said the videos are dubbed and subtitled in the following languages: Albanian, Arabic, Bengali, Cantonese, English, French, Haitian Creole, Hindi, Korean, Mandarin, Polish, Russian, Spanish, and Urdu.

 

Alongside the release of the videos, NYC Health + Hospitals officials are encouraging all New Yorkers to share the social media toolkit to connect more New Yorkers to the program. “With the launch of our new video series, we want NYC Care members to know that one of the most powerful health care tools they have is in their pocket,” said Jiménez. “Members can understand when to renew their card, how much they can expect to pay for services, and what number to call.”

 

He added, “This commitment to transparency and to removing barriers to health care is at the core of NYC Care. New Yorkers who may be eligible can visit nyccare.nyc to learn more about the program or call our 24/7 hotline at 646-692-2273 or 646-NYC-CARE.”

 

NYC Health + Hospitals officials said NYC Care recently celebrated the milestone of enrolling over 125,000 members into the health care access program, surpassing the program’s enrollment goal of 100,000 members. As the program continues to grow, the NYC Care team said they remain committed to connecting members to primary care and delivering positive health outcomes for them.

 

Last year, according to NYC Care, the program released findings from a study demonstrating its success in connecting new members to primary and specialty care. Overall, according to the findings, NYC Care officials said 76.9% of new NYC Care members returned to primary care for an additional visit in their first year, 80.7% received a referral outside of primary care, and 75.4% visited specialty care.

 

Additionally, they said members continue to experience positive health outcomes once enrolled in the program, with 53% of members with diabetes enrolled in the program for at least 6 months have seen an improvement in their hemoglobin A1C readings. Similarly, they said 72% of members with hypertension who have been enrolled in the program for at least 6 months have seen an improvement in their blood pressure.

 

To watch the video in Spanish, click here.