This week we asked readers about complaints to the city’s 311 hotline and how fast they got results.

[A woman claimed to be a landlord and wasn’t.] 311 responded quickly, but they just put in the paperwork saying they gave the woman a violation. On that side it went fine. But we’re still left homeless and without a place to stay because this lady took our rent money and now eight people are left in the cold.
Anthony Simpson
                                       Fordham

I called 311 to complain about the hydrant in my neighborhood because it’s been running since the summer. It’s on low pressure, not full blast, but it upsets me because I pay for water. It could also have been a problem if we ever had a fire. So I called, but it still hasn’t been resolved. They said it takes a couple of weeks. I think it’s been a few months.
                                       Teresa Rivera
                                       Soundview

Sometimes you call [311] and it takes anywhere from a month to three months for them to even come and check out the complaint that you’ve made. We have the drunks in the park that when you try and pass through the park, they don’t move out of your way. You call 911; they say they can’t do anything for you. You call 311 and make a complaint; they say they will come and           check it out, but they never do. John Hand, Norwood

I called 311 for snow removal during the winter time and it took them about a month, just to come and dump a little salt on it. I think their response time wasn’t that good. They did remove it after some time, after they put down that first layer of salt, but when you make a complaint, you expect the city to actually deal with it within a certain amount of time.
David Berrios
Bedford Park

I made complaints about the ‘No Standing Anytime’ signs that popped up overnight and the construction on the side streets. If you go down to Holland Avenue, the road is all bumpy. They’re fixing the street, but it’s all broken up. Now there’s no parking on all the corners and it’s been going on for a year. They put up the sign. I didn’t even know and I got a ticket. The city has
never responded to my complaints.
                                       Minerva Perez
                                       Pelham Parkway