Community Board 7 is finding itself in the middle of a tug-of-war between tenants from 2985, 2987, and 2999 Webster avenues, collectively named The Bedford Park Manor, and its buildings’ owner, the Stagg Group.

At issue are conditions inside the properties that opened four years ago, leading the recent trend of major development for the Norwood/Bedford Park area. At the last meeting of CB7’s Housing, Land Use, & Zoning Committee meeting on Feb. 21, chairman John Snider made clear that tenants from the buildings have been heard from but representatives from the Stagg Group have yet to appear in person. “We need to hear from them [the Stagg Group], we want to hear from them,” said Snider.

The meeting was to be held on Feb. 12 but was rescheduled because of a snowstorm that produced icy conditions. Even though both tenants and Stagg Group representatives were invited to the original meeting, no one showed up at the Feb. 21 gathering.

Tenants hoped to address complaints they filed recently against the three properties, which included the presence of bedbugs, a growing mold problem, sporadic power outages, and the loss of heat and hot water. In January, Shannon Terrell took her complaint of shoddy repairs to the Bronx Housing Court. Led by Zxavier Simpson, a tenant at 2985 Webster Ave., residents are organizing to increase pressure on the Stagg Group to improve their response to complaints.

In an email to the Norwood News, Mark Stagg, owner of the Stagg Group, said all five HP actions filed by Terrell and Simpson were dismissed in Bronx County Housing Court, with a judge saying the claims had no validity. As a push for resolve grows, the Stagg Group sought to clarify some complaints published in previous articles by the Norwood News.

In a meeting with a Norwood News reporter on Feb. 22, three members from the Stagg Group explained that they are aware of the complaints, have responded to them, and look forward to attending the next meeting of CB7 housing committee in March. Austin A. Graham, director of business development at the Stagg Group, emphasized that the real estate firm takes “complaints seriously. We always have our tenants’ back.”

The Stagg Group recently rolled out a web app to stay updated on maintenance complaints and their status. According to Michael Brabazon, marketing director and rental coordinator at the Stagg Group, employees can check immediately when a tenant files a complaint and follow through to its completion when the tenant signs off on the repair.

Those without Internet access can also make regular complaints to the on-site super during business hours, 7:30 a.m. to 4:30 p.m. “When they complain to the super it gets logged on to our system and we can track its progress,” Brabazon said.

It’s unclear who tenants without Internet access can file a complaint to after hours. Graham isn’t the only one following the complaints’ status. Javier Monroy is the property manager for the buildings on Webster Avenue. “I’m always communicating with Michael and the super on maintenance requests,” said Monroy, showing his cellphone screen with an open order from a tenant. “All three of us stay connected through the repair process on our cell phones and we can even see a photo of the finished work that the tenant signs off on,” said Monroy.

The Norwood News asked the Stagg Group for an on-site tour of the properties in order to see the maintenance request app in action and is awaiting a response. Both the Stagg Group representatives and tenants have expressed their intent to attend the next CB7 Housing, Land Use & Zoning committee meeting on March 12.