When it came to the more than 15,000 complaints logged to 311 in the Norwood section of the Bronx, tenants at 3525 Decatur Ave. had the most contact with the data-gathering system in 2017, with the bulk of complaints caused by noise.

Those were some of the findings determined in an analysis by the Norwood News which reviewed 311 calls filed in Norwood last year. Some questions answered included how long it took a 311 complaint to close, the top 10 buildings with the most 311 complaints in Norwood, what days were most popular to open and close a 311 complaint, and the agencies frequently tasked to respond to 311 calls in Norwood.

The Norwood News spent several weeks reviewing publicly available data on New York City’s Open Data website, filling in addresses by cross-referencing geographic coordinates, filling in zip codes according to intersections, and correcting spelling errors. The system was created in 2003 to determine the types of quality of life issues impacting New York City neighborhoods.

In Norwood, building and noise complaints ranked highest in 2017. With an aging housing portfolio and lifestyles that aren’t exactly aligned, the two complaints have consistently stood at the top with a nearly 12,000 complaints filed in 2017, comprising 78 percent of all 311 calls made in Norwood.

That trend was no different at 3525 Decatur Ave., a six-story building just off East Gun Hill Road. There, 224 noise-related complaints were filed and forwarded to the NYPD. The New York City Department of Housing, Preservation and Development (HPD) handled 115 complaints, with most of them filed in January 2017. In all, the building fared well when it came to the complaints handled, according to the data. Of the 352 complaints filed, 99 percent of them, or 347, were handled right away.

While 3525 Decatur Ave. stood as the #1 building with the most 311 complaints, it didn’t have the most open 311 cases older than 30 days. That distinction went to 3366 Decatur Ave., a block and a half south of 3525 Decatur Ave. Of the 146 registered 311 calls there, 37 have remained open as of press time. The bulk of the open complaints were filed on Dec. 27 and forwarded to HPD, with issues ranging from poor plumbing to a defective cabinet.

Among the longest wait times happened at 3572 DeKalb Ave. There, residents waited 196 days before the agency closed the case for an issue involving pests. In a statement, Juliet Morris-Antoine, an HPD spokesperson, called the time frame of the complaint a rarity. “The apparent time frame for this complaint from open to closed is a bit of a one-off here. The conditions were already noted in the system as an open violation of which the owner was notified,” Morris-Antoine said.

The longest wait time happened at 3307 Parkside Pl., where a complaint on a curb cut took 267 days to be corrected. The complaint was forwarded to the New York City Department of Buildings, which issued a violation.

While tenants at 3525 Decatur Ave. praised the building’s upkeep, many agreed loud music was the bane of their quality of life. Of the total complaints at the building, the bulk of those complaints fell on Fridays with 73 cases filed, according to the analysis. Saturdays were the favorite when it came to having 311 cases closed, with 59 cases reviewed and closed by various city agencies.

Angel Melendez, a 20-year resident, said incessantly loud noise was a frequent occurrence inside the building. He pointed to the third floor, where one tenant has consistently blasted music at several instances at night. A review of data compiled for the building showed 311 complaints logged at all hours of the day. October saw the most complaints, with 74. But just because a building had received the most 311 calls, doesn’t make it a badly maintained building.

“It’s a well-maintained building but then you have tenants that sometimes overdo it on the noise,” said Melendez. “I got one that sometimes about 3 or 4 o’clock [in the afternoon] he blasts the music, but only for a couple of hours. I can tolerate that.”

Another tenant who only went by Annie said noise happens above her apartment but calling 311 to at least report it has never crossed her mind.

Dsmonaisha Henry, another tenant, said noise issues come second to the lack of hot water her family endures daily. Still, Henry noted that these problems are fixed relatively quick.

“The water turns mostly cold in the morning and at the night,” Henry said. “Once we put in a complaint the [hot] water turns back on.”